Updated: 23 July 2026

1. Our Commitment to Privacy

Hospitality is built on trust.

At Le Bajo, we value the trust our guests, visitors and partners place in us. Whether you are dining at one of our restaurants, staying at our accommodation, attending an event, shopping in our retail spaces, or visiting our website, we are committed to protecting your personal information and handling it responsibly.

This Privacy Policy explains how Le Bajo Group (“Le Bajo”, “we”, “our” or “us”) collects, uses, stores, shares and protects your personal information when you interact with our businesses, websites and services.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use and disclosure of your personal information in accordance with this Policy and applicable laws.

If you do not agree with this Privacy Policy, please discontinue use of our website and services.

2. Information We Collect

Depending on how you interact with Le Bajo, we may collect the following information.

Personal Information

This may include:

• Full name

• Email address

• Telephone number

• Residential or billing address

• Nationality

• Date of birth (where applicable)

• Identification details where required by Indonesian law

Reservation and Booking Information

Including:

• Restaurant reservations

• Hotel bookings

• Event registrations

• Concierge requests

• Guest preferences

• Special dietary requirements

• Celebration information

Transaction Information

Including:

• Purchases

• Payment information (processed through secure third-party payment providers)

• Invoices

• Refunds

• Loyalty or membership information where applicable

Technical Information

When you visit our website we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Website activity

• Cookies and similar technologies

Marketing Preferences

Including your preferences regarding newsletters, promotions, events and marketing communications.

3. How We Use Your Information

We use your personal information to provide exceptional hospitality experiences and to operate our business responsibly.

Your information may be used to:

• manage reservations and bookings;

• provide accommodation, dining, retail and event services;

• process payments;

• respond to enquiries and customer support requests;

• personalise your guest experience;

• communicate booking confirmations and operational updates;

• improve our services and website performance;

• conduct guest satisfaction surveys and market research;

• send marketing communications where you have provided consent or where otherwise permitted by law;

• maintain the safety and security of our guests, employees and premises;

• detect and prevent fraud or unlawful activities; and

• comply with applicable legal and regulatory obligations.

Where appropriate, we may anonymise or aggregate information for research, reporting and business improvement.

4. Sharing Your Information

Le Bajo respects your privacy and does not sell your personal information.

We may share your information only where necessary to operate our business, including with:

• authorised payment providers;

• hotel and hospitality technology providers;

• reservation and booking platforms;

• marketing and communication service providers;

• event partners where participation requires information sharing;

• professional advisers;

• insurers;

• government authorities where required by law.

All service providers are expected to maintain appropriate security and confidentiality standards.

5. International Data Transfers

As an international hospitality business, some of our service providers may process information outside Indonesia.

Where personal information is transferred internationally, Le Bajo will take reasonable steps to ensure appropriate safeguards are in place and that information continues to receive an appropriate level of protection consistent with applicable privacy laws.

6. Data Security

Le Bajo implements reasonable administrative, technical and organisational measures to protect personal information against:

• unauthorised access;

• disclosure;

• misuse;

• alteration;

• loss; or

• destruction.

While no electronic system can guarantee absolute security, we continuously review and improve our security practices.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• fulfil the purposes described in this Policy;

• provide our services;

• comply with legal obligations;

• resolve disputes; or

• enforce our agreements.

When personal information is no longer required, it is securely deleted or permanently anonymised where appropriate.

8. Your Privacy Rights

Subject to applicable law, you may request to:

• access your personal information;

• correct inaccurate information;

• update your contact details;

• withdraw consent for marketing communications;

• request deletion of your information where legally permitted; or

• enquire about how your information is processed.

Requests may be submitted using the contact details provided at the end of this Policy.

Please note that withdrawing consent for certain processing activities may affect our ability to provide some services.

9. Cookies

Our website uses cookies and similar technologies to improve your browsing experience. Cookies help us to:

• remember your preferences;

• improve website functionality;

• understand visitor behaviour;

• measure website performance;

• personalise website content where appropriate.

You may manage or disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.

10. Third-Party Websites

Our website may include links to third-party websites or services. Le Bajo is not responsible for the privacy practices, content or security of external websites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Children’s Privacy

Our services are intended for a general audience. Where we collect personal information relating to minors, it will generally be provided by a parent, guardian or authorised adult in connection with accommodation, dining or event bookings.

12. Changes to this Privacy Policy

Le Bajo may update this Privacy Policy from time to time to reflect changes in legislation, technology or business operations.

The most current version will always be available on our website and will become effective upon publication unless otherwise stated.

Your continued use of our website or services following any updates constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact Le Bajo using the contact details published on our official website.